Return And Refund Policy - Santhi Online Plants Nursery - Buy Online Plants
Due to some logistical issues, the dispatch will be after 10 working days. Thanks for your understanding and support.
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Return And Refund Policy - Santhi Online Plants Nursery - Buy Online Plants

Return And Refund Policy

No refund for delivered products. No return and exchange for any products.
If you have any queries in received products, kindly reach out to our customer support team within 24 hours through WhatsApp at 6384411222 for easy communication.

If any damage or mismatch in delivered products then take the images and video as per customer support request which will be addressed in 48 hours. If the customer support team asks for additional images or videos of damage or mismatch to understand the complaint to be resolved.

If the order is packed and dispatched and returned to the origin is not eligible for replacement or refund.

If the product is damaged in transit, that particular products will be replaced based on the packing terms and conditions. For live plants, replacement confirmation will be done by the customer support team. If plants are in a plantable condition is not be considered as damage. In case of replacement of products, shipping charge is applicable.

For cancellations of orders, charges are applicable and they should be done on the same day from the order date otherwise it will be moved packing, and cancellation is not possible.